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Ingenium seeks to deploy the cumulative expertise, experience and intellectual capital of her team to inspire nothing but excellence in people and businesses.

Who we are

Ingenium Concepts Limited is a business advisory firm committed to inspiring excellence and advocating for better customer relationship management in business organizations.
Founded and incorporated in Lagos, Nigeria, our service delivery span across business advisory, business planning, corporate restructuring and customer service training. We are in business to drive idea implementation, refine business culture through insights, results-driven strategies, and business structures that foster growth and peak performances.
In our dealings with Clients, CEOs, Entrepreneurs, Consultants, Small/Medium Business Owners and Stakeholders, we maintain a high level of intentionality and professionalism which forms the basis of our work ethics. We envision Africa being an economic giant with profitable businesses that has the right culture, structure and leading customer experiences.

Vision Statement

To be a leading force of business transformation, driving idea implementation and business growth towards economic development in Africa.

Mission Statement

We are on a mission to refine business culture through insights, strategies and structure that fosters growth and peak performance.

Our Approach

Situation Analysis

We begin our engagement with clients by understanding the current state of the business(es), ideas, or brand. This will give us insight into the level of engagement required to drive growth and profitability.

Strategy Formulation

Upon understanding the needs of the client, we develop strategies from existing service packages and research that suits the business challenge.

Strategy Implementation

We develop step by step processes for the implementation of strategies we formulate for our clients and also work with them through the processes.

Solution Tracking

At Ingenium, we follow up on the solutions we deliver to our clients and ensure that the results are satisfactory and match the expected key performance indicators.

Meet Our Founder

Jennifer Oresiri Orode is a distinguished Customer Service Expert and Business Growth Enthusiast, dedicated to re-engineering businesses across Africa for high profitability through exceptional customer experiences. With over two decades of experience in business development, finance, and customer service. She has managed fixed income trades, led business development and sales initiatives, managed client relationships, provided business coaching and had she has led and managed businesses and multidimensional teams across various capacities in treasury and security sales, funds management, business development, client relationship management, and strategy formulation and implementation. She firmly believes that businesses should be of the customer and for the customer, a principle she champions in her various roles.

She is a US Certified Customer Service Trainer by the National Customer Service Association (NCSA) USA.

She is also a member of the Chartered Management Institute (CMI) United Kingdom and a Chartered Manager with the Nigeria Institute of Management (NIM). She holds a master’s degree in Business Administration (Finance) from Coventry University and has been trained as a Portfolio Manager by the International Faculty of Finance (IFF), United Kingdom. She has made significant contributions as the Face of the Nigerian Customer Service Index (NCSI) and currently holds the position of director of the NCSI. She is a Judge for the CX Awards, and has also impacted the tech industry, winning the Women in Tech, The Seal of The Jet Age Award from the African Union in 2023. She curates the Entrepreneurial Training Program (CRSP), equipping entrepreneurs to create customer-centric businesses.

She is a member of the Forbes Business Council and a Fellow of the West Africa Association of Customer Service Professionals (WAACSP). Her dedication to driving business growth and transformation, as well as creating wealth for both customers and organizations, sets her apart as a leader in her field.

Her philosophy is encapsulated in the acronym G.I.V.E. - Growth: helping individuals and businesses achieve deeper development; Impact: enabling real transformation; Value: unlocking the true potential of businesses; and Excellence: implementing best practices for sustainable business growth.