Elementor #2041 – Growwithingenium

Customer Centric Training

How customer-centric is your organization?

How often do you consider the customer perspective when taking your operational decisions?

As a customer service rep, do you aim to stand out through customer centricity?

If you don’t have firm answers to these questions, then you have undoubtedly been selling yourself short and sabotaging the full potential of your business.

A customer-centric approach to business is basically putting the needs and wants of the customer at the centre of all business decisions. As simple as this may sound, this approach is what differentiates the most successful service representatives and companies from their competitors. Developing customer-centred behaviour within employee conduct needs to be taught and gradually enriched.

This hands-on 4-week course has been perfectly designed to equip you with all it takes to gain mastery of customer-centricity and bask in all of its benefits. This course isn’t just your everyday customer service training. It stands out for the supervised practical application. Its practicality distinguishes it from all other training.

Customer satisfaction and by extension retention is a walk in the park for businesses and customer service representatives that successfully implement the teachings of this course. Every learning point covered in this course sums up to long-term success and growth for organizations and individuals that work in them.

With the help of this course, participants will gain a deeper understanding of the latest trends, tactics, key principles and strategies needed to create sustainable value for customers.

Benefits of this course for Customer service representatives:

Understanding yourself, your employer (and product/service) and the customer as well as assessing if the job and company’s values align with your purpose
Understanding the principles, goals and quality of customer service representatives.
Understanding effective communication in customer service.
Understanding effective communication in customer service.
Understanding the place of ethics, equity, equality and diversity in the workplace and
How this can be leveraged for effective and excellent customer service delivery and;
Learning how to build and manage relationships for customer acquisition and retention.

Benefits of this course for Business Owners:

By adopting and prioritizing the recommendations and this course, businesses will:
1. Increase revenue.
2. Enhance their brand reputation.
3. Improved customer loyalty
4. Customer advocacy and retention
5. Improve employee engagement.
6. Increase innovation.
7. Improve communication skills in their organisation.

Who is this course for?

For an organisation to be customer-centric then service has to be a culture and for service to be a culture, everyone must be involved. This course has become paramount for every employee and employer since a delay from one unit or department in an organisation can affect the overall experience the customer gets.